WEEK 3 EOC- GREAT CUSTOMER SERVICE

My brother, Kevin, and I used to walk around the shops at Bellagio and every time we passed by Olives, a restaurant at Bellagio, the host always said hello and asked how we were doing. One day Kevin and I decided to make reservations at Olives to see how the environment was inside and how good the food was. When we walked up to the host, she greeted me by my name and said our table would be ready in a few minutes. I asked if there were any tables available on the balcony which we had seen from the front of the Bellagio. She told me that it was full but she would see what she could do. Well, a few minutes passed by and the host said to follow her. Kevin and I were amazed where we were seated. We were right in the middle of the balcony, no sun in our faces, and had a perfect view of the fountains. The servers were friendly and always made sure our water glasses were full; the food was excellent, and the entertainment was great. I expected to receive the 5 star 5 diamond services, but I did not think it would be to that extent. I did not expect such a personable atmosphere, where we were greeted by name and treated as if we were the only customers at the restaurant. I truly felt like a celebrity, they continuously checked up on us to see if we needed anything or simply to see how our meal was. While even though the food was excellent and I would recommend the restaurant solely for that, it is truly the service that grabbed my attention. Good food is easier to come by in Las Vegas, but excellent customer service, especially when it is so natural seeming, is an altogether different story.